Frequently Asked Questions
**Please be aware that in order to maintain a peaceful and relaxing environment, we ask that all cell phones be silenced upon entering Sachs Day Spa.
Q: How do I know which facial to choose?
A: There is no need to pick out a specific type of facial or facial treatment. Since they are all the same length of time, our estheticians will analyze your skin the day of your facial and discuss what would be the best option for your skin.
**If you have a sunburn, cold sore or skin rash, we ask that you please reschedule your appointment until your skin has cleared.
Q: What is the difference between a facial and treatment?
A: The facials are 70 minutes long and include: steam, exfoliation, hand and arm massage, extractions, facial massage, finishing mask and neck and shoulder massage. The treatments are 40 minutes long and include: steam, exfoliation, extractions and finishing mask. The treatments are a great way to maintain your skin in-between facials.
Q: What should I wear to the spa if I'm getting a massage or facial?
A: We do not have a locker or changing room for you to use before your service, so it's best to come in comfortable clothes that are easy to remove. And most people like to have a hat on hand to cover up any 'massage hair' that may have occurred!
Q: About how far in advance should I book an appointment?
A: We tend to book up pretty consistently, so if there is a specific day or time that you are looking for, it's best to call at least 1-2 weeks in advance, especially if you'd like to see a specific technician. Otherwise, most last minute appointments can be accommodated in a timely manner. We cannot usually accommodate walk-in appointments, but will try to get you in for a service as soon as possible.
**We do not allow children who are not receiving services, in the spa or treatment rooms. Please make the proper arrangements for childcare. Also, please do not plan to have them sit up front in the lobby during your appointment; this is a liability to the spa since there is no one to watch them.
Q: I would like to schedule appointments for a group, how many people can you accommodate at once?
A: We are smaller day spa, with 5 treatment rooms. We can easily accommodate 2 people at the same time, 3 people on certain days, but 4 or more can get difficult. Please be aware that we will usually only have 2 massage therapists and 3 estheticians on any given day.
Q: I have never been to your spa, but would like to book an advanced peel (VI Peel, microdermabrasion, Jessner), how should I book this service?
A: Our advanced peel protocol is to see a client at least once before a deeper peel. We can then do an in depth skin analysis during our skincare services, which will allow the technician to recommend the best peel for your skin. There can be many variables to our advanced peels and we only want our clients to have the best outcome.
Q: I'm not feeling well, but I hate to cancel last minute, what should I do?
A: The technicians would prefer if a client were sick, to call and reschedule. We work in such close proximity to our clients, that the chance of spreading the illness greatly increases. We appreciate your understanding.
Q: I'm running late for my appointment, what's the best thing to do?
A: It's always best to call the front desk if you think you will be running late. We can then make arrangements to see if you can still keep your appointment. More than 15 minutes late for a massage or facial will shorten the service to a half hour massage or a facial treatment. If you're more than 5 minutes late for a brow wax, it will result in having to reschedule you appointment.
**We have a 24 hour cancellation policy, a first time "no show" or late cancellation will result in being charged a no show fee of $25. For any other missed appointments after that, you will be charged for the full service you missed.
Q: How do your technicians accept gratuity?
A: Gratuities are always appreciated! Unfortunately we are unable to accept them on credit cards. We do accept gratuity in the form of separate cash or check written out to the technician specifically. Gift certificates do not include gratuity.
Q: Where do I park?
A: Lincoln Ave does offer street parking, and there is also a public parking lot on the corner of Lincoln and Minnesota. To get to us, it's best to either walk around the corner or cut through La Boulanger.
Q: I'm using a topical from a dermatologist, but I want to get my brows waxed, what should I do?
A: It's best to stop using your prescription topical (Retin-A, Renova, Differin, etc) for 5-7 days before your appointment to make waxing safer. But please always let your technician know when you are on a topical treatment.
Q: I'm getting my legs waxed for the first time, how long does the hair need to be before I can get it waxed?
A: For any and all body waxing, we recommend that you allow the hair to grow for at least 2 weeks, 3-4 weeks being the most ideal. Hair should be a minimum of ¼" long to ensure a clean wax. Also, make sure to exfoliate several times a week during the growth process so that you'll have a cleaner longer lasting wax.
Q: What's the difference between a bikini, modified Brazilian and full Brazilian wax?
A: A standard bikini wax removes the hair that you would see when you're in a bikini/swimsuit, so usually: what's on the legs and in about an inch on both sides. A modified Brazilian is more than a bikini but less than a full Brazilian. A Brazilian or full Brazilian is removal of all hair, front and back. The specific areas of hair that you would like removed will be discussed before your wax starts, so prices may vary accordingly. Also, please allow 2-3 weeks of growth before you come in for your appointment. If the hair is too short, we will not be able to perform the service.
Q: I would like to get a gift certificate mailed to a friend, what's the best way to do that?
A: We have two options when it comes to gift certificates; you can call in and have our front desk hand write and mail the certificate to whoever you'd like (there is an additional $2 fee for shipping). You can also print out your own gift certificate from our website. Just click this link and follow the form to print out you certificate today!
Q: I found an old gift certificate, and it says it's expired?
A: Our gift certificates never expire, the expiration date is for our records. A gift certificate is always honored at the original purchased price.
Q: I lost my gift certificate, what can I do?
A: We have a record of every gift certificate purchased, so as long as we have your name, or the name of who purchased it, we can look it up.